Missed appointments. 2. 66% currently. This may not be the closest location to where you live. Virgin Media investigated over cancelling problems. Web: 0207 5203814. Download speed is 540Mbps + ! (great) Upload speed when I first signed up was about 36Mbps. Good evening everyone,so I have had an email from virgin media inviting me for a upgrade on the new hub 5. Check your internet speed with our free broadband speed test. We would like to show you a description here but the site won’t allow us. 2 weeks ago. I would like to add only my download speed is affected. 100. Reviewers complaining about Virgin Media most frequently mention customer service problems. TV on the go. The speed meets or exceeds the advertised rate with low latency and vanishingly low jitter. You. Virgin Fibre Areas only. It. This is then disrupted to the connected devices, so unless. Options. Noticeable slow download speed again this week. Virgin Media have faster average download speeds, yet Community. 2nd image is the same UPD VPN just after I started a torrent client. My latency is 11ms and packet loss is 0. Around mid Novemeber 2022 I sent in a complaint regarding absolutely horrendous upload speeds. Their 23% Resolve Complaints rating is a cause for concern. Problems with Virgin. All BT’s contracts are currently for 24 months. Common complaints. M350 - Slow speed and latency for weeks. Leave it off for about 10 seconds. 1 channel enabled for upstream. i think virgin is slow at there work and when you want somthink done you have to wait two weeks to get your pc problem sorted. Network Log. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Sincerely, It takes ages to open the virgin media website page, experiencing such on all my connected device. It’ll search for and fix any corrupted files on your computer and gently nurse it back to. The speed ranges between 0. 7 tips to tackle internet speed issues. Their service has stopped working and it is not fully fixed after two full working days. Wifi speed depends on so many things. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). Alan Martin May 26, 2023. I'm specifically looking at torrenting. I got the full amount plus 2 x £50 goodwill payments. 5) Fun upload speed consistently 52 time after time no problem. stevenjbarrett75@yahoo. He diagnosed noise on my connection and reterminated the coaxial cable entering my house and the cable entering the SuperHub 4. 8Mbps read. The percentage of very slow Virgin Media speed tests, with speeds under 10 Mbps, has risen compared to the same month last year, increasing from 6. to 9 p. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. Occasionally I'll get 20 Mbps. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. by Farle1240 • On our wavelength. Third day of very slow internet speed speed and intermitted service I restarted my router 100 times, I called support, no - 4793982Check the up stream channels for noise degradation. It's been consistently slow on upload for almost a year. Package. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. Ofcom is worried about the number of complaints it has received from. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. On the other hand, the proportion of very fast Virgin Media speed tests, with speeds exceeding 300 Mbps, has shrunk, jumping from 14. The best times to game online or make big downloads, for example, would be when connection is fastest. 33 per day until the fault is fixed. 8/9. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Slow download, good upload speeds M350. Tuning in. Extremely poor broadband service. Take a look at how our speeds compare to our competitors’ fastest median download speeds. My Virgin Media. When i do a speed test on testmy. Date of experience: 14 November 2023. The point is that having a complaint process is a regulatory requirement, under section C4 of Ofcom's General Conditions of Entitlement. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. on 12-04-2023 12:54. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). 27-04-2023 20:00 - edited 27-04-2023 20:47. Hi I have been having issues with my connection dropping it is getting more frequent. This Code lets you know how to go about making a complaint and how to take it further if you need to. Hi, After months of accepting a ridiculously slow speed in comoarison to the "Ultimate Oomph" speeds I am paying a fortune for, I have had enough, as theoretically I should be getting 629Mbps but I am lucky even to get into 3 figures download and hve been told that upload speeds are not part of the promoted speeds, unlike my previous ISP,. 100. Mobile customers can also use the app to keep on. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. The company’s M100 and M200 broadband packages have been upgraded to M125 and M250 packages, respectively. Community Fibre and Virgin Media tie for the best broadband speed. Virgin Media deliver some of the whooshiest broadband speeds in the UK, but most of that whoosh only goes in one direction: down. My conection only gets used between 9pm and about 12pm, then the p2p gets switched on when I got bed and back off again at about 7. Broadband and phone deals. I have removed app from my iPad & re-installed it but still only getting 100mbs. The usage has changed recently as it was just a single user but now. When I turn the WiFi pod on the speed drops to next to nothing. Contact your provider 4. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. Before switching modem mode on I did a speedtest and had 111Mbps down, 9. M50: This comes with an average upload speed of 54Mbps. Google One. . We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. Below 40ms (milliseconds) is a superfast and stable connection. . Here's what I've done to get 'acceptable' speeds. WiFi internet at 15 - 40 Mb/s is suggests a device that has connected on the 2. My download speed is always around 250mbps which is perfect, but my upload speed, which is supposedly meant to run at an average of 25mbps drops to 2mbps or there abouts. The PC being tested is wired with Cat6 directly into the router. Step: 03: Let The Virgin Test Speed Results Load And See The Results. TV;. I phoned the technician team and asked. Two months ago I switched over to Virgin Media and took out a combined TV, phone and broadband deal. 33 for each calendar day that the service is not repaired. Very slow upload speed. uk of Stourbridge, US. The best times to game online or make big downloads, for example, would be when connection is fastest. We would like to show you a description here but the site won’t allow us. Copy the text in the Direct Link box, beware, there may be more text than you can see. Virgin Media users report 'total blackout' as many left without internet. After finally giving notice, my husband suddenly starting received daily missed calls. Entertain me; Broadband Deals. Every device tested provides the same 150 mbs Ethernet connection. Yes, similar BQM for me and the main Belfast switch,. How long does it take to check my internet speed? A matter of seconds. Downdetector has seen an increase in reported problems since just after 9am this morning. Those rules also require that companies are members of an approved. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Slow Speed - Intermittent Signal Issue. 2022 telling me to alter my router settings. I replied that this didn't address my concerns, explained again including the outcome I wanted. 4. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. Sky Mobile, EE and Tesco Mobile received the fewest complaints in the mobile sector. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Bottom line, the answer is no, you can't track any complaints on the grounds that the entire system is broken and dysfunctional. Other ISPs, Virgin Mobile and Ethernet services have also been impacted. Even on a gigabit connection – or 1,000Mbits/sec – the upload is capped. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. This evening I ran the Virgin Media speed test and. Virgin Media invests more than £1 billion a year in its ultrafast network. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. 16. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. 1. We advise using their services securely and reviewing complaints beforehand. We've just moved back in our parents property and our internet (250MB download / 20MB upload) has been terrible leading to significant slowdown and a drop out at least once a day (monday to friday). Ask Your Question Fast!. In the last week there has been a series of events that demonstrated an extreme lack of competence, training and empathy whilst also highlighting significant failures within the internal operations of Virgin Media. So it seems it’s just over wi-if that the speed is incorrect & been using the Speedtest app. The top complaint among Virgin Media's customers was price increases, with 45 per cent. It's now actually so slow most speed tests time out before giving me results. Virgin TV 360. I'm getting really bad speeds on my Virgin Media WiFi connection. Hi I have a problem with the download speed from my server FTP im connecting ethernet Hub4 1 Gig I did a modem reset, nothing helps What is - 4993371Hola! I have been using Virgin for serveral years, I have always had great service. It shows a lot of promise and is an excellent first step for those who want to gradually switch from traditional pay-TV to cheaper, no-contracts streaming-based TV. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. Or 0345 454 1111* from any other phone. Slow Download Speed: VM SuperHub 4 on Gig1. TV;. We would like to show you a description here but the site won’t allow us. Working hard to help connect the nation, shop our offers and order online. Here are my stats it a Hub 4 I believe. Speed. If you find that the broadband speed is slow, our broadband speed advice can help. - 4752246 - 7I have been trying for some time to follow Virgin Media's own complaints procedure but Virgin Media will not do so. 1 router mode or 192. TiVo. The Financial Ombudsman Service Exchange Tower complaint. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. 30am before I goto work, between then and 9pm the only machine on is my server and. , and Saturday and Sunday, 8. Has anyone else had - 4989086. Hi, for this past week I have been having very slow upload speed. Online chat: You should see the option to start a chat on Virgin Media's website. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Hello, I did all instructions that placed on a list at virginmedia. The fault reference is: F009373103. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. TalkTalk and Sky achieved scores of 54 per. I am on the 500MB package. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. Broadband Speed Test; Packages. A speed test of my connection is 200Mbps download 20Mbps upload. TV on the go. Description: You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. Ask for FREE. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Slow upload speed. The same connection on the 7th was showing a. stevenjbarrett75@yahoo. M50: This comes with an average upload speed of 54Mbps. info@financial-ombudsman. Re: Virgin Media respond to complaints of slow evening service tbh I dont tend to notice speed issues in my area. Their service has stopped working and it is not fully fixed after two full working days. Gaming Support. 3)So far as the TV is concerned I. Select Apply changes. comTo make a virgin media complaint via phone call, please do the following. To trigger the Factory Reset, a 60 second timed press & hold of the rear RESET button is required. You only need to go into modem mode for a few minutes while you run the tests. Broadband ISP Virgin Media (VMO2) appears to be in the process of laying the groundwork for both faster upload speeds and latency times (ping), which comes after a growing number of the provider’s customers began reporting activation of the first DOCSIS 3. Hub 5 Ethernet slower than wifi. . 73% of Virgin users reported landline and internet issues with a staggering 20% saying they were experiencing a "total. If you want to run the most accurate possible speed test, use a computer or tablet that can be connected to your router with an ‘ethernet’ cable, as wifi can slow down the signal. Black Friday sale ends on 27th November. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. Reliability. Slow speed on Gig1 on 12-08-2021 12:29. The last few weeks, I have been encountering slow upload speeds at various times of the day, particularly from afternoon to the early hours. M200: This comes with an average upload speed of 213Mbps. For all issues we recommend a reboot. net as roughly 450mbps, broadbandspeedchecker. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. The. Very slow upload speed. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. 96%. Email Customer Services on . Legally I am due 50% of the advertised speed which was 200mbps. Virgin also have guides for older Virgin hubs here. This means that the Virgin Media service coming into your home is temporarily interrupted, which is likely to be causing the issues you are experiencing. com speedtest. It's available across their entire network of 16 million premises, making it. Or 0345 454 1111* from any other phone. So no real difference in location. I have raised this twice. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. I have raised this twice. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. I also have a new high-speed ethernet cable between both routers. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Comments. You’ve already got our fantastically fast broadband. We’re the providers of the UK’s fastest broadband, offering you speeds of up to 50Mb. Recently my Hub3 was updated by virgin and my internet speeds have been inconsistent since. Sources inform us that the network outage may also be. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. Virgin says that this can cause reduced speeds and breaks in connection as they all fight for the best signal. Speed. Pricing is competitive across most of the speed tiers, and Virgin Media offer one of the best whole home wireless guarantees, with their WiFi Max add-on. I have rebooted the internet hub several times and tried different ports. I first noticed this when gaming, so performed a speed test which is when I noticed the 10Mbps upload speed - I am on the 200Mbps package and normally see slightly over 20Mbps upload speeds from speed tests. Use the test below to see if the issue is at the Hub or device. 11Mbps write, 0. internet is throttled during the day. Problems with broadband. 1. I also have a Hub4, but run in it Modem mode, with my own router. css"> <iframe aria-hidden="true" title="GTM" src=". New confirmed good cables are the same. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. At least 30Mbps download speeds in every room or £100 one-off credit. on 27-10-2021 16:44. You will be contacted by a member of our Complaints Team. I have had slow speed for 2 weeks. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. For example, randomly internet pages will not load. 168. Would not refund. Upgrade now. Last year, Virgin Media gave millions of customers on its M100 and M200 tiers a free speed boost. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. I recently left Virgin Media and the process proved time-consuming and stressful. Scroll down to the Quick Links at the bottom of the page and click on Track Complaint. WiFi speed tests can be somewhat hit and miss as your device could be connecting on the 2. Joining in. Simply test your broadband service, and if we find an issue we can help with a fix online. 5 and 15 Mbps although I have had a reading of 157Mbps which suggests it is not a hardware or wired connection issue. Speed. Internet speed test results can help you find and address potential. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. Top offers. Check your broadband speed. Virgin’s upload speeds are actually much worse than BT’s fibre-to-the-cabinet lines, on a pound-for-pound basis. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. 18 EDT. I also have a new high-speed ethernet cable between both routers. 4 weeks ago. 1 router mode or 192. . Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. 13Gb, over 230Mb faster than BT's fastest broadband plan. Amount of compensation. We have the fastest widely available broadband in the UK (with blistering speeds of up to 100Mb in fact) and we've got packages to suit everyone. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. 01 EDT. Please help me with this problem. But this morning, your Virgin Media super fast broadband is running very slow and the upload speed is down to 0. Slow WiFi . Portsmouth has a median broadband speed of 90 Mbps, which is drastically faster than the South East's 53 Mbps and quite a bit faster than the UK median of 60 Mbps. I have a very slow, unstable connection - 30-80mbps and 5-10% packet loss. check your power levels to make sure they are "in band" -. I raised a complaint via the online form and I am confused with the answer. @SGvmedia What is the point of a complaints system if no one actually reads and responds to your questions/issues. We aim to resolve your complaint within 10. on 06-06-2023 00:04. How do I complain about slow broadband speeds, I am a new customer and on the day of installation the engineer showed me a speed test showing 400Mbps, since then the speed has varied between 30and 50Mbps. It's been consistently slow on upload for almost a year. ) We restarted the VM box for the Tv too. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Expect uploads averaging 52Mbps from the M500 package, and. Make a broadband speed complaint. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. The Financial Ombudsman Service Exchange Tower complaint. 404 - Page not found. It beat its closest competitor by a decent margin, as 74. Slow upload speeds: TV service is limited: Customer service issues: Best deals. 2 Mbps). Options. Gig1 speed - disappointing. I’m having trouble connecting my devices to WiFi. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on their. 0 out of 5, from 74,000 reviews:. Customers of Virgin Media. . I can verify this, see below. Your wifi devices many not have the latest spec in them also. Tried this but the instructions did not apply to my old superhub 2. 4 QAM256 3 4 16300. 3) In the past 3 months I have not changed any software. I have a 200Mbps contract, currently my speed both upload and download is under 10. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. 9 Mbps (at 1614 hrs). Twitter: @bt_uk. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. switch the Superhub back to router mode and test the wired speed you get from this. 12 months left on the contract. Is this a physical fault or just bad luck?Virgin Media want to ensure that you are happy with it’s service and any feedback or complaints whether positive or negative will help improve Virgin Media’s customer services. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. When I managed to get a connection using Samknows, my upload speed to the router was 0. After testing at various times of the day I’m getting about 500 to 600 MB speed. VM Team are most likely going to request that you RESET the Hub 3. Home Phone. Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. However when i connect the ethernet cable from the back of the router that goes to the pc into a usb to ethernet adapter into a usb port on the pc it comes up as ethernet 2 adapter in network settings on the pc and when i do a speed test it comes up with a speed on speedtest. T3 Timeouts. co. Now my upload speed has gone DOWN to 13Mbps. Slow Speed - Intermittent Signal Issue. At the time of writing, the operator has merely. 0. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds. What do the colours mean? Yellow. Traditionally when a customer sings a contract an ISP gives a range of speeds the customer can expect, but there is an additional stipulation the companies refer to less often, the minimum guaranteed access line speed. Call us from a textphone on 18001 0345 454 1111. £9. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. Use social media to speed up response times. TiVo. 28. Further exclusions & legal stuff apply. Email. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Run a broadband speed test. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. The very tiny queue the data is being held in looks like a symptom of either misconfiguration or a software defect. Check out the do's and don'ts, in our Community FAQs. Email. uk I can’t. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. 00 mbps, latency 115 and the download speed was 278 mbps. The claim First call 0800 561 0061 - use the automated service to see if there is a local service issue. Internet speed test results can help you find and address potential. Virgin Mobile. Email. 1 Kudo. Gaming Support. Broadband only deals. co. For example when I try to do online shopping when I go to payments - the internet disconnects and I am unable to complete the transaction. 7 Mbps (mean 119. I have a Virgin Media hub. . In order to register your total loss of service, you need to contact the faults team on 0345 454 1111 option 1, 2 then 1 or you can chat with us here on the Community Forums. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Virgin Media 50mbit customers complaining. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toExpect the speed to the Hub to match the subscription rate.